Palmers Privacy Policy

Updated: 15 May 2023

1. Definition

Palmers is the trading name of AK Palmer Group Pty Ltd, located at 2/42 Yass Road, Queanbeyan East, New South Wales, 2620. We may also be known to customers as Palmers TV.

2. We respect your privacy

Palmers respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. Where required, we adhere to the Australian Privacy Principles contained in the Privacy Act 1988.

This policy describes how we collect, use, handle and disclose your personal information. “Personal information” is information we hold which is identifiable as being about you.

3. Collection of personal information

Palmers collects personal information from you in a variety of ways, including when you interact with us by phone, electronically and in-person. We also collect personal information when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this privacy policy.

Palmers will receive and store personal information you enter onto our website, that is provided to us directly or given to us in other forms.

This may include, but is not limited to: names; job titles; contact information including addresses, email addresses, phone numbers, fax numbers etc; other information required for and relevant to the services provided by Palmers; information about goods and services you have ordered; information from enquiries you have made; communication between us; credit card information; and any other information requested on this site or otherwise required by us or provided by you.

We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support and technicians.

5. Use of your personal information

Personal information is only collected in situations where you have consented and provided information; where there is a legitimate interest to collect and retain the information and where the disclosure of personal information is required for the fulfilment of your contract with Palmers. Please consult our terms and conditions for further information on the contractual obligations between you and Palmers.

Palmers may use personal information collected from you to provide you with information, updates, and our services. We may also make you aware of new and additional products, services, and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

6. Disclosure of your personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes of conducting business. Personal information is only supplied to a third party when it is required for the delivery of our services.

Under certain circumstances we may need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, during a legal proceeding or in response to a valid law enforcement agency request.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information. We will ensure that third parties have stringent safeguards when handling your personal information.

7. Transfer of your personal information

Your information is processed at the Palmers operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to and maintained on computers located outside of your state, territory, country, or other governmental jurisdiction where the data protection laws may differ than those of your jurisdiction.

8. Security of your personal information

Palmers is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification, and disclosure. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us.

9. Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete or irrelevant, please email us at

10. Complaints about privacy

If you have any complaints about our privacy practices, please email us at We take complaints very seriously and will respond shortly after receiving notice of your complaint.

11. Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy.

12. Website

When you visit our website Palmers may collect certain information such as browser type, operating system, website visited immediately before coming to our site, the pages of our website you visit, the time and date of your visit, unique device identifiers and other diagnostic data. This information is used in an aggregated manner to analyse how people use our site, so that we can improve our service.

13. Cookies

We may use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer.

Our website may use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Ads and others. These ads may appear on this website or other websites you visit. Unless you have adjusted your browser settings so that it will refuse cookies, our website may use cookies. If your browser does not accept cookies, you may not be able to access all areas of our website.

14. Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Palmers is not responsible for the privacy practises of other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of every website that collects personal identifiable information.

15. How to Contact Us

If you have questions about this Privacy Policy, you can contact us at:
By email:
By phone: 02 6299 1414